hybet Terms and Conditions
Please read these complete terms and conditions carefully before creating an account or using any service on the hybet platform.
Introduction and Table of Contents
hybet is a safe and reliable online betting and casino platform for Bangladesh. These terms and conditions ("Terms") form a legal agreement between hybet and its users. This document has been prepared in Bengali so that all users in Bangladesh can easily understand it. hybet reserves the right to amend these terms at any time; continuing to use the platform after any changes means you have accepted the updated terms.
Table of Contents
Eligibility and Age Requirement
Requirements for Registration
- You must be 21 years of age or older. hybet may request a valid ID to verify your age at the time of registration or at any stage thereafter.
- Each individual may create only one account. Creating more than one account by the same person will be considered a violation of the rules.
- All information you provide must be true, complete and current. Providing false information may result in account suspension or closure.
- You must not appear on hybet's list of prohibited persons (those identified as self-excluded or as abusers).
- Platform users must use their own personal account — betting on behalf of others or managing an account for a third party is prohibited.
Account Registration
Registration Process
To register with hybet you must provide a valid mobile number or email address. After registration is complete, you may be asked to submit documents to verify your identity. These documents may include a National ID (NID), passport or driving licence.
Password and Security
Keeping your account secure is entirely the responsibility of the user. Use a strong password and never share it with any third party. If you suspect unauthorised access to your account, contact hybet support immediately. hybet will not be liable for any loss caused by the user's own negligence.
Account Verification (KYC)
Before deposits or withdrawals, hybet may ask you to complete a KYC (Know Your Customer) process. Withdrawals may be delayed until verification is complete. hybet follows international guidelines to prevent money laundering.
Account Ownership
Each account is for the registered individual only. Transferring, selling or renting an account is completely prohibited. hybet staff will never ask for your password — any such request may be fraudulent.
Deposits and Withdrawals
Deposit Rules
- The minimum deposit amount is ৳500 (the same across all methods).
- Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
- The payment account used for deposits and the details registered on the account must belong to the same person.
- Deposits made using a third-party payment account will be rejected.
- If you experience a technical issue during a deposit, contact support immediately and keep proof of the transaction.
Withdrawal Rules
- The minimum withdrawal amount is ৳500.
- Withdrawals are generally processed within 15 minutes to 2 hours.
- Withdrawals may be on hold until KYC verification is complete.
- Withdrawal requests will be returned via the same payment method used for the original deposit.
- If fraudulent activity is suspected, a withdrawal may be delayed for review.
Bonuses and Promotion Terms
Welcome Bonus
hybet offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. The following conditions apply when this bonus is accepted:
- To withdraw the bonus amount, the total of the original deposit and the bonus must be wagered 15 times (15x).
- The bonus is applicable once only. Taking advantage of the bonus through multiple accounts is prohibited.
- The bonus must be used within 30 days of activation. If the conditions are not met within the set period, the bonus will be cancelled.
- hybet reserves the right to change, suspend or cancel any bonus offer at any time.
VIP Program and Cashback
hybet's VIP program has 5 tiers. Each tier comes with weekly cashback and various other benefits:
- Bronze: up to 0.2% cashback per week.
- Silver: up to 0.3% cashback per week.
- Gold: up to 0.5% cashback per week.
- Platinum: up to 0.6% cashback per week.
- Diamond: up to 0.8% cashback per week.
The cashback amount will be determined based on regular betting activity. The conditions for tier advancement are set by hybet.
General Bonus Terms
- Bonus funds and real money are accounted for separately. Bonus funds cannot be withdrawn before the wagering conditions are met.
- More than one bonus cannot be active at the same time, unless hybet has specifically approved it.
- Collecting bonuses by exploiting system vulnerabilities or errors will be treated as fraud and may result in account cancellation.
- If hybet suspects bonus abuse, it reserves the right to hold the relevant funds until an investigation is complete.
Betting Rules
Bet Validity
Once a bet is considered final, it cannot be changed or cancelled. A bet accepted due to a technical error or incorrect odds may be cancelled by hybet. In such cases, the relevant funds will be returned to the user's account.
Disputed Results
In the event of a dispute over the result of any event, the decision of hybet will be considered final. Settlement will be based on results announced by the official sports federation or international sports body.
Match Fixing and Fraud
hybet is firmly opposed to match fixing, sports manipulation and any form of fraud. Accounts suspected of involvement in such activities will be closed immediately and the relevant funds may be confiscated.
Live Betting
During live betting, odds are subject to change and hybet reserves the right to update odds at any time. An active bet may be affected if the internet connection is lost; hybet is not liable for such technical interruptions.
Prohibited Activities
List of Prohibited Conduct
- Using the platform for money laundering or illegal transfer of funds.
- Abusing bonuses or promotions by creating multiple accounts.
- Conducting betting activity using bots, automated software or artificial intelligence.
- Exploiting system vulnerabilities or technical errors to gain an unfair advantage.
- Attempting to gain unauthorised access to another user's account.
- Completing transactions using stolen or unauthorised payment methods.
- Filing chargebacks or false disputes against hybet.
- Harassing, intimidating, or discriminating against other users of the platform.
Privacy & Data Security
hybet is committed to protecting the personal information of its users. All data is secured with SSL encryption and stored on secure servers. To learn about our full privacy policy, please read the Privacy Policy page.
Data Collection
Personal information necessary for registration, verification, and transaction processes is collected. This information is used for service improvement and security purposes.
Sharing with Third Parties
A limited amount of information may be shared with trusted third parties when required for legal obligations, fraud prevention, or payment processing.
User Rights
Users may request to view, correct, or delete their stored information. Please contact support for such requests.
Responsible Gaming Policy
hybet places the highest importance on responsible gaming. We want every one of our users to enjoy entertainment in a safe and healthy way. To this end, we provide a number of protective tools. For more details, please read our Responsible Gaming page.
Protective Measures
- Deposit Limits: Users can set daily, weekly, or monthly deposit limits.
- Break Option: The account can be temporarily paused for a specified period of time.
- Self-Exclusion: Activating long-term self-exclusion will result in the account being permanently closed.
- Age Verification: Strict verification measures are maintained to prevent access by those under 21 years of age.
Limitation of Liability
hybet's Limited Liability
hybet will not be held liable in the following circumstances:
- Loss caused by internet disconnection or technical issues with the user's device.
- Delays or errors caused by third-party payment service providers.
- Unforeseen technical failures (force majeure) — natural disasters, cyberattacks, government restrictions, etc.
- Any loss arising from user negligence or violation of these terms and conditions.
- Lack of expected winnings or financial loss from gaming — there is no guarantee of winning in gaming.
Dispute Resolution
In the event of any dispute, please contact hybet's customer service first. Disputes are generally resolved through discussion. In case of a dispute, the decision of hybet's authority shall be considered final and binding.
Account Suspension & Closure
Account Closure by hybet
hybet may temporarily suspend or permanently close a user's account for any of the following reasons:
- Violation of terms and conditions
- Fraudulent activity
- Providing false information
- Failure to pass age verification
- Participation in prohibited activities
Account Closure by the User
You may request to close your own account at any time. Before the account is closed, all active bets will be settled and any remaining funds will be returned subject to the minimum withdrawal limit being met. Some information may be retained for legal or investigative purposes.
Changes & Updates
Policy on Amendments to Terms
hybet reserves the right to change, amend, or update any part of these terms and conditions at any time. For significant changes, an effort will be made to notify users via email or through the platform. However, it is the user's responsibility to regularly check this page and stay informed about the updated terms and conditions.
Continued use of the platform after any changes means you have accepted the revised terms and conditions. If you do not agree to the revised terms and conditions, please stop using the platform and contact support to close your account.
Contact & Support
If you have any questions or concerns about these terms and conditions, please get in touch with us. Our support team is available 7 days a week, 24 hours a day to assist you in Bengali.
Live Chat
For the fastest resolution, use our 24/7 live chat support. Our skilled team will answer any of your questions in Bengali. The live chat option is available on every page of the platform.
Email Support
For detailed complaints or legal matters, please contact us by email: